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“I found the day was helpful in allowing me to recognise better the potential impact of human factors on a dental care professional’s performance in practice and the impact this could have on patients. It was also useful to learn more about the capacity bucket and how to recognise when you or your colleagues may feel overloaded and how to manage workload to prevent overload. Discussion of communication methods and acronyms to use in practice to work better with nurse colleagues was good to recap over.”